Shipping policy

Our shipping policy varies depending on whether an item is available for immediate shipment or if it's a preorder. The details for each product, including its availability status, will be clearly outlined in the collection or piece description. We aim to provide complete transparency in our product descriptions to ensure you have all the necessary information before making a purchase.

PREMADE: Please allow up to 3-5 business days for PALATIUM to process your order for shipment, in addition to the time indicated on your selected shipping method. PALATIUM is not responsible for unanticipated delays or delays attributable to the courier. Orders may not be shipped to P.O. boxes or A.P.O./F.P.O. addresses. Orders cannot be shipped COD. The cost of shipping is non-refundable. All purchases are shipped to the address provided when placing the order. Phlora does not include international customs fees in its shipping fare. Please be prepared for the potential of additional fees if you are ordering from outside the United States.

MADE TO ORDER: 2-6 WEEKS (depending on product)

All sales are final. No returns or exchanges will be accepted.

Contact for any questions: phloraphyll@gmail.com